The Breakers' Mobile App

Want to skip the Front Desk and head straight to your guest room or suite? Download our new mobile app for contactless check-in and out, mobile key entry and more.

DOWNLOADING THE APP

• Download the app from the Apple App Store or Google Play Store
  - Note: This is a phone application, not recommended for iPad

CHECK-IN PROCESS

• Check-in process may begin at 8 AM the day of your reservation
• Select “Check-In & Mobile Key” - You will first be prompted to login to Intelity (the app developer) to securely check-in and access your mobile key
• If your reservation does not show, you can select to “Manually Import” from the link at the bottom of the page
  - For Manual Import, use your Confirmation Number or Phone Number
• If your room has been assigned, you will be able to select “Request Check-in” to complete the check-in process
  - If your room is not yet ready, you will receive a pop up message to try again or visit the Front Desk
• To complete the check-in process, you will need to verify your identity with a photo ID, self photo and credit card
  - Photo ID: Driver’s License or Passport
  - Self Photo: Real-time photo of yourself
  - Credit card: Add or update the credit card on file
• Once ID, photo capture and credit card is complete, you will be able to activate your mobile key

MOBILE KEY

• The mobile key feature allows you to use your personal device as your room key
• To access your guest room and mobile key, you must first complete the check-in process, which includes adding your photo ID and self photo
• Once the check-in process has successfully been completed, you will see an option to "Access Key"
• Once your key appears, hold the face of the phone near the black circle on the door lock; allow 5 seconds and the door will unlock (additional instructions can be found within the app)
• You can return to the key at any time from the bottom right of the home screen or by selecting “Check-In & Mobile Key”
• Your mobile key also works to access the elevators and Ocean Fitness
• Additional keys: If a guest in your party needs access to the mobile key, additional guests can download the app and find the reservation using the same confirmation number

ROOM SERVICE

• To view our menu and order from In-Room Dining, select "Order Room Service" and follow the instructions to order online

GENERAL APP SPEED

• Please note, the application speed may be affected by your WiFi, your mobile device age and carrier’s network speed
• For best results, make sure your device’s battery saver feature is off